Workspace is locked
Why a workspace locks, what you can still do from the lock screen, and how to unlock it again in seconds.
A locked workspace shows a full-screen message instead of the app. Your data is safe and exactly as you left it.
Why it happens#
| Message | Reason |
|---|---|
| The trial for your workspace ended | The free trial finished and nobody subscribed. |
| We couldn't collect the payment | A renewal failed and was not fixed within 7 days. |
| The subscription ended | A cancellation reached its end date. |
| Complete your purchase | A Business purchase was started and not paid yet. |
What to do#
If you are the Owner
- Press the main button on the lock screen: Subscribe, or Update payment.
- Complete checkout.
- The page unlocks by itself within seconds. If it does not, refresh once.
If you are not the Owner
Ask the Owner. The lock screen says who can fix it. Only the Owner can pay.
What still works#
- Contact buttons and Send us a message.
- Download my data for people who may export.
- Sign out.
Nothing else works while locked, including for the Owner, apart from billing.
How long is data kept#
For 90 days after the lock. See Export your data, and what happens after you cancel.
Related: Free trial, Failed payments.
Last reviewed 9 November 2026
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