Can't sign in

Work through these in order.

1. Check the address you are on#

• Use your workspace address, such as missionnops.com/your-workspace, or your company's own domain if you set one up.
• If you see Workspace not found, the workspace name in the address is wrong. Use the link from your invite, or ask your admin for the right address.

2. Check the email and password#

• Use the Work email you signed up or were invited with.
• Passwords are case sensitive. Try typing it in a text editor first, then paste it.

3. Reset your password#

1. On the sign-in page, press Forgot password?
2. Enter your email and open the link we send. It works once and lasts 30 minutes.
3. Choose a new password.

See Sign in and reset your password.

4. "Too many attempts"#

After 5 failed attempts, sign-in is paused for a while to protect the account. Wait for the countdown to finish, then try again. We email the account owner a security notice. If it was not you, press Reset password in that email.

5. The reset email does not arrive#

• Check spam or promotions.
• Make sure it is the email on your account. A different address gets nothing.
• Wait a couple of minutes, then request a new link.
• If it says We couldn't send the email right now, ask your workspace admin to reset your access.

6. "Your workspace is locked"#

If you sign in and see a lock screen, the trial ended or a payment did not go through. See Workspace is locked.

7. "Your session has expired"#

For your security you were signed out. Sign in again.

Chat on WhatsApp