Export your data, and what happens after you cancel

Your data is yours. You can take a full copy whenever you like on plans that include data export (see Pricing).

Export all data#

1. The Owner (or an Admin with access) opens Settings, then Data & privacy.
2. Under Export all data, press Export.
3. Wait for the status to change from queued and running to Ready. We notify you when it is ready.
4. Press Download.

The ZIP holds projects, missions, comments and files. The download link is valid for 24 hours, so start a new export if it expires.

If your workspace is locked, people who may export can still do it from the lock screen with Download my data. See Workspace is locked.

What happens to your data after you cancel#

1. You keep full access until the end of the period you paid for.
2. After that the workspace is locked. Nobody can work in it, but nothing is deleted.
3. Your data is kept for 90 days. In that time you can subscribe again and pick up exactly where you left off, or export it.
4. After the retention period, data can be deleted. The details are in the Privacy Policy.

The same applies when a free trial ends or when a payment fails for more than 7 days.

Delete your company#

Under Data & privacy, Delete company schedules the whole workspace for deletion after a 30-day grace period. During that time the workspace is read-only and you can press Cancel deletion. It needs the Owner, and asks you to type the company name and confirm with your password.