Frequently asked questions

Quick answers to the questions people ask most, with links to the full guides.

Getting started#

Do I need a card to start? No. Sign up with an email and password and start. See Create your workspace.

Can I try Missions without signing up? Yes. Open the live demo: a sample workspace you can click around in after entering your email. Nothing you do there is saved.

Is there Google sign-in? No. You use an email and password.

Can we turn off the space-themed wording? Yes, with the Mission language switch. See Mission language.

Does it work on my phone? Yes. Missions is a progressive web app: open it in your mobile browser, add it to your home screen and turn on push notifications.

"I can't find a button or setting"#

Three things hide features:

Your role. Many settings need Admin or Owner. Check Roles and permissions.
Your plan. Time tracking, custom domain, data export, custom roles and the Powered by switch depend on your plan. See Pricing.
A limit. At a limit the add button is disabled with an explanation. See Over-limit handling.

Notifications#

Push is not working.

Open the bell panel. If it says Push notifications are blocked, allow notifications for the site in your browser, then press I've allowed it.
On iPhone or iPad, add Missions to your Home Screen first and open it from there.
Check Notification preferences: the Push column needs to be on for that type, and Quiet hours pauses push.
Turn push off and on again with Turn off on this device, then Turn on push.

Billing#

What if a payment fails? You have 7 days, with emails on day 0, 3 and 6. See Failed payments.

Do you offer refunds? Yes for a technical issue on our side that stops you using Missions, a product description that was inaccurate, billing errors and verified outages. Not for a change of mind, partial periods, unused time, downgrades or cancellations. Legal rights are honoured. See the Refund & Cancellation Policy.

Can I extend my trial? Ask us.

Clients and teams#

Can clients see their projects? Yes, as guests on a project you share. See What guests can and cannot see.

Can I give someone access to only one project? Yes. When you invite or share, choose Only selected projects, or add them to the project's crew. They see just those projects, and each person still uses one seat. See Roles and permissions.

Can we have several workspaces? Yes, depending on your plan. See Workspaces.

Who can track time? Everyone except guests. See Time settings and working hours.