These terms apply when you or your company use Missions (“we”, “us”). By using Missions you agree to them. If you use Missions for a company, you confirm you may accept these terms for it.

The service

Missions is an online tool for planning projects and tracking tasks. We set up each company on a plan, and the plan decides limits such as users, workspaces, projects and storage. We keep improving Missions, so features may change over time.

Accounts

Keep your sign-in details safe and tell us if you think someone else is using your account.
Company owners and admins decide who is invited, which role each person has and who can see which projects.
You are responsible for what happens in your account and your company’s workspace.

Your content

Everything you or your team put into Missions stays yours. You give us permission to store, process and show it only as needed to run the service for you. On plans that include it, you can export your data at any time.

Acceptable use

Do not use Missions to break the law, to upload malware or content you have no right to share, to harass anyone, or to try to access accounts or data that are not yours. Do not overload or probe the service, and do not resell it without our written agreement.

Free trial

You can start a free trial of Starter or Pro. No card is needed. The trial runs on the plan you choose, with that plan’s limits and features, for the trial length shown when you sign up. It is for evaluating Missions and is not a paid subscription. When the trial ends the workspace is locked until you subscribe. Your data is kept so you can subscribe, or export it, later.

Subscriptions and payment

Paid plans are subscriptions that you buy in the app. The plan, price and billing period (monthly or yearly) are shown at checkout, and the plan decides limits such as users, workspaces, projects and storage.
Automatic renewal: a subscription renews automatically for the same period, at the then-current price, until it is cancelled. We will tell you before a price change takes effect on your subscription.
Merchant of Record: our order process and payments are handled by Paddle, which is the Merchant of Record and payment processor for all purchases. Paddle charges your payment method, issues invoices and receipts, and collects taxes. Paddle’s buyer terms also apply to your purchase.
Taxes: prices include GST and other applicable taxes. Paddle, our Merchant of Record, calculates and remits the tax for your location; your invoice shows the tax breakdown.
Some larger organisations can instead agree a plan with our team in writing. Then the written agreement’s price, length and invoice details apply.

Plan changes and downgrades

Upgrade: takes effect straight away, and you pay the difference for the rest of the current period (pro rata). Downgrade: takes effect at the end of the period you have paid for. If the lower plan has smaller limits than what you use, nothing is deleted: you keep what you have, you cannot add more of what is over the limit, and the Owner is asked to choose what to archive.

Failed payments and locking

If a renewal payment fails, Paddle retries it for a limited time and we tell the Owner. If it still fails, the workspace is locked. While it is locked people cannot work in it, but the data is kept. Updating the payment method and paying unlocks the workspace again straight away. Locked workspaces are kept for a limited time, as described in the Privacy Policy, and after that the data may be deleted.

Cancellation and refunds

You can cancel at any time in Settings > Billing and keep access until the end of the paid period. Fees already paid are not refunded, except as set out in our Refund & Cancellation Policy, which is part of these terms.

Branding and custom domains

You may use your own name, logo, colours and domain in your workspace. On plans that include it, you can remove the “Powered by” credit. Missions remains the service provider behind your workspace, and our emails still come from Missions. You are responsible for the branding and domain you use and for having the right to use them.

Availability and support

We work hard to keep Missions available and your data safe, including daily backups, but we cannot promise the service will always be uninterrupted or error-free. Contact us at hello@missionnops.com for help.

Ending

You can stop using Missions at any time, and an owner can delete the company from its settings (with a 30-day grace period). We may suspend or close accounts that break these terms or put the service or other customers at risk. Ending a paid subscription is covered in Cancellation and refunds.

Liability

Missions is provided “as is” to the extent the law allows. We are not liable for indirect or consequential losses, and our total liability is limited to the amount you paid for the service in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.

Changes

We may update these terms. When we make important changes we will update the date above and, where it makes sense, tell owners in the app or by email.

Contact

Questions about these terms: hello@missionnops.com. Our privacy policy explains how we handle personal data, and our Refund & Cancellation Policy explains subscriptions and refunds.

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