Refund & Cancellation Policy
Last updated 10 November 2026
This policy explains how paid Missions subscriptions renew, how to cancel, and when we give refunds. It is part of our Terms of service. Please read it before you subscribe.
Automatic renewal
Paid plans are subscriptions. They renew automatically every month or every year, depending on the billing period you chose, until you cancel. The price and billing period are shown at checkout, and each renewal is charged to the payment method you used then.
How to cancel
- You can cancel at any time in Settings > Billing in the app. Only the workspace Owner can do this.
- You keep full access until the end of the period you have already paid for. After that the subscription does not renew and the workspace is locked. Your data is kept for a limited time, so you can come back, subscribe again or export it. See the Privacy Policy for how long.
- Cancelling stops future charges. It does not refund the current period.
- Changing plans: an upgrade takes effect at once and is charged pro rata for the rest of the period. A downgrade takes effect at the end of the paid period.
Refunds
We do not give refunds or credits for partial periods, unused time, downgrades or cancellations, including when you stop using Missions part-way through a month or a year. This is why every account starts with a free trial: so you can check that Missions fits your team before you pay.
Free trial
The free trial is for evaluating Missions on the plan you choose, with its full limits and features. No card is needed to start it. Nothing is charged during the trial, and a paid subscription only starts if you choose to subscribe.
Your legal rights
Where the law in your country gives you a right to a refund that cannot be waived, for example a statutory withdrawal or cooling-off right that applies to some individual consumers, we honour it. This policy does not take those rights away. Business customers are generally not covered by consumer withdrawal rights.
When we give a refund
Apart from your legal rights, we refund in these cases:
- Technical issues. A problem on our side stops you from using Missions as intended, and we cannot fix it in reasonable time.
- Product misrepresentation. Our description of Missions was inaccurate and did not match what the product does. We give a full refund.
- Billing errors. You were charged by mistake, for example a duplicate charge.
- Outages. A verified outage of Missions seriously affected you.
To ask, contact support with your workspace name, the invoice and a short description of the problem. We decide each request on its facts.
When we do not give a refund
- Change of mind. You decide you do not like Missions, no longer need it or stopped using it. Please use the free trial to make sure Missions fits your team before you pay.
- Cancellations and unused time. Cancelling stops the next renewal. Time left in the current period, partial periods and downgrades are not refunded.
- Issues caused on your side. Problems caused by user error, or by a device, browser or network that does not work with Missions, may not qualify for a refund.
How a refund request is handled
We review your request within 5 business days of receiving it. If we approve it, the refund is issued to your original payment method within 7 to 10 business days. How long it then takes to show on your statement depends on your bank or card provider.
Paddle, our Merchant of Record
Our order process is run by Paddle, which is the Merchant of Record for all purchases. Paddle sells the subscription to you, takes payment, issues invoices and receipts, and handles taxes and payment questions. Paddle’s buyer terms and privacy notice also apply to your purchase. Any refund we approve is paid back by Paddle to your original payment method.
Taxes
Prices on our website include GST and any other applicable taxes, so you pay exactly the price listed. Paddle calculates and remits the tax for your location and your invoice shows the tax breakdown. A refund includes the tax that was paid on the amount refunded.
Contact us
For cancellation help, billing questions or refund requests, write to hello@missionnops.com. See also our Terms of service and Privacy policy, and the pricing page.